Will PayBySky work with my vehicle?
Is PayBySky available in my region?
How much does PayBySky cost?
How do I pay for my PayBySky subscription?
What is the cancellation policy?
What is the Privacy Policy?
What are the Terms of Service?
Can I talk to someone?
How does PayBySky know where I’m parked?
When does a parking transaction start and stop?
How do I know a parking transaction has started or stopped?
Are there limits to automatic payment?
Although we try to be accurate as quickly as we can, the system sometimes needs a notable change in distance, about 2 blocks, to know that you’ve moved parking spots. If you do very short drives or move just a few parking spots on the same street please pay attention to your Skymeter and messages to make sure it is acting as you expect.
If you move parking spots that are within 2 blocks from each other and don’t get a notification or Skymeter light indication of a parking transaction you’ll have to pay for parking the old fashioned way (or drive around the block to give the system a chance to calibrate).
What if PayBySky starts paying for parking but I don’t want it to?
How can I see how much I’ve been charged for parking?
What if I get a parking ticket?
What if I park in a no parking zone?
What if I park overnight?
What if I park in a space with different rules based on the time of day?
What if I park in an underground garage?
What if I park in a lot with a mechanical arm or gate?
I need more information.
How do I login to myPayBySky?
What if I forgot my username or password?
How do I edit my information?
You can edit specific fields in myPayBySky by clicking in the field and typing in it. If you can’t click in a field it means that it’s locked and can’t be edited. If you need to update any information in locked fields, give us a call and we will make the changes for you.
If you do make changes, be sure to click ‘Save Changes’ so your information is saved.
How do I manage the Log Book?
How do I download my trips?
How do I classify trips as business or personal?
How do I combine trips?
How do I separate trips?
How do I add a purpose to a trip?
How do I view a trip on a map?
How do I install my Skymeter?
How do I change the vehicle my Skymeter is in?
How do I know if my SkyMeter is working?
What do the light indicators mean?
The light on your Skymeter is full of wisdom. Here is what all of the light indicators mean:
• Slow green pulse then solid green: the Skymeter is starting up
• Solid green: searching for GPS and cellular connection
• Slow green pulse: searching for GPS
• Quick-Slow-Quick green pulses: searching for Cellular connection
• Slow red pulse: the system is preparing for parking while you drive or you are parked in a spot that is unknown to PayBySky
• Quick-Slow-Quick red pulses: attempting to pay for parking
• Solid red light: paying for parking
• Red-Green-Red alternating pulse: payment failed or was cancelled or the payment could not be made because of a system problem
What if my Skymeter is not functioning properly?
What is the warranty on my Skymeter?
Head Quarters
London, Ontario
Canada
1-888-237-7077
Copyright PayBySky Inc. 2020