Frequently Asked Questions

The Basics

Will PayBySky work with my vehicle?

PayBySky works with most vehicles made after 1996 that were sold in Canada and the United States including domestic, Asian and European imports. Check your vehicle’s user manual (or take look under the dash) for an ODB to make sure your vehicle is compatible with a Skymeter.

Is PayBySky available in my region?

PayBySky is currently available in Calgary, Alberta. More regions are coming soon!

How much does PayBySky cost?

The PayBySky subscription is $15 per month plus tax. If PayBySky is not a built-in feature of your vehicle you will need to buy a Skymeter for $240 plus tax.

How do I pay for my PayBySky subscription?

We will help you set up automatic payments that are charged to a credit card. We bill quarterly in advance, which means that you’ll be charged 4 times per year for 3 months of service.

What is the cancellation policy?

Please contact us for more information.

What is the Privacy Policy?

Read the Privacy Policy here.

What are the Terms of Service?

Read the Terms of Service here.

Can I talk to someone?

We would love to hear from you! Call us at 1-888-237-7077. We are open from 8am to 5pm Eastern Time, Monday to Friday.

Parking

How does PayBySky know where I’m parked?

The Parking Ninjas at PayBySky have mapped each individual parking space into our system. The complex algorithms that PayBySky uses makes it possible to know exactly what parking space you are in.

When does a parking transaction start and stop?

A parking transaction starts 60 seconds after you have stopped your vehicle in a parking spot. A parking transaction ends 60 seconds after you have left that parking spot.

How do I know a parking transaction has started or stopped?

If you have set up notifications in myPayBySky you will receive a text message telling you a parking transaction has either started or stopped. If you don’t get notifications, the light on your Skymeter will tell you. See the Skymeter information for more details.

Are there limits to automatic payment?

Although we try to be accurate as quickly as we can, the system sometimes needs a notable change in distance, about 2 blocks, to know that you’ve moved parking spots. If you do very short drives or move just a few parking spots on the same street please pay attention to your Skymeter and messages to make sure it is acting as you expect.

If you move parking spots that are within 2 blocks from each other and don’t get a notification or Skymeter light indication of a parking transaction you’ll have to pay for parking the old fashioned way (or drive around the block to give the system a chance to calibrate).

What if PayBySky starts paying for parking but I don’t want it to?

You have 60 seconds to text ‘NO’ to the number you get notifications from and the Skymeter will not pay for parking. Note that PayBySky cannot be responsible for parking tickets you get if you decide not to pay for parking.

How can I see how much I’ve been charged for parking?

Your parking charges are nicely laid out in the Log Book section of myPayBySky. You’ll see the trip you took, how long you were parked and what the parking charges were.

What if I get a parking ticket?

If you are parked legally, have notification that a parking transaction started and still get a parking ticket there may be a problem with your parking payment account. If you would like help figuring this out you can give us a call!

What if I park in a no parking zone?

PayBySky Parking Ninjas are all knowing and have designed the system to only pay for parking when it’s proper to do so. We will warn you in advance with a slow flashing light on your Skymeter. If you tread to the dark side and park in a no parking zone you may get a ticket.

What if I park overnight?

PayBySky will start and stop a parking transaction based on the rules of where you are parked. If you are parked overnight and are able to do so legally, PayBySky will charge you the rate attached to that parking spot at that particular time.

What if I park in a space with different rules based on the time of day?

PayBySky will start and stop a parking transaction based on the rules of where you are parked. Our super smart system knows the details of each parking spot, and if it’s a no parking zone during rush hour or a different rate in the evening, we know about it and will make sure you pay what you need to pay.

What if I park in an underground garage?

PayBySky knows the addresses and parking rates of all of the parking garages so if you go into one and lose cellular service we will still apply payment.

What if I park in a lot with a mechanical arm or gate?

Please contact us for more information.

I need more information.

Detailed explanations of how parking with PayBySky works can be found in our handy-dandy User Manual. Click here to download a copy for your very own.

myPayBySky

How do I login to myPayBySky?
Go to www.mypaybysky.com and enter your login credentials. If you don’t have an account, you can register for one here.
What if I forgot my username or password?
If you forgot your username, give us a call and we will find it for you. If you forgot your password, click ‘Forgot your Password?’ on the main page of www.mypaybysky.com and we will send you a new one.
How do I edit my information?

You can edit specific fields in myPayBySky by clicking in the field and typing in it. If you can’t click in a field it means that it’s locked and can’t be edited. If you need to update any information in locked fields, give us a call and we will make the changes for you.

If you do make changes, be sure to click ‘Save Changes’ so your information is saved.

How do I manage the Log Book?
The Log Book is the place where trips are tracked, categorized as Personal or Business and where parking costs can be seen. You can manage it by logging in to www.mypaybysky.com and clicking on ‘Log Book’.
How do I download my trips?
You can download your trips to a .csv file by clicking ‘Export Log Book’ in the Log Book section of myPayBySky.
How do I classify trips as business or personal?
The Log Book will show you all of the trips you’ve made, listed in chronological order. Select a trip by checking the box on the left of the trip you want to classify. Then, click on the Expense type and choose which one you’d like.
How do I combine trips?
The Log Book will show you all of the trips you’ve made, listed in chronological order. Put a checkmark in the boxes of the trips you’d like to combine, you’ll see the place to do that on the far left of the list. When you have more than one trip selected, click ‘Combine’.
How do I separate trips?
The Log Book will show you all of the trips you’ve made, listed in chronological order. Put a checkmark in the boxes of the trip you’d like to separate, you’ll see the place to do that on the far left of the list. Click ‘Separate’.
How do I add a purpose to a trip?
The Log Book will show you all of the trips you’ve made, listed in chronological order. Click ‘Edit’ in the line of the trip you’re working with. Type your purpose in the box that pops up, click ‘Ok’ and then click ‘Save Purpose’.
How do I view a trip on a map?
The Log Book will show you all of the trips you’ve made, listed in chronological order. Click ‘View’ in the line of the trip you’d like to see. This will show you a map with yellow arrows along the route the vehicle took during that trip. You can see details of the trip at any point by clicking on one of the yellow arrows.

Skymeter

How do I install my Skymeter?

Your Skymeter cord fits into the OBD port in your vehicle, which is usually located under the dash near the steering wheel. Plug one end of the cord into the OBD port and the other into your actual Skymeter unit. Stick the Skymeter onto your front windshield and Bob’s your uncle.

How do I change the vehicle my Skymeter is in?

Please contact us for more information.

How do I know if my SkyMeter is working?

You will know that your Skymeter is working if you are getting parking transaction notifications as expected and if the lights on your Skymeter show normally.

What do the light indicators mean?

The light on your Skymeter is full of wisdom. Here is what all of the light indicators mean:
• Slow green pulse then solid green: the Skymeter is starting up
• Solid green: searching for GPS and cellular connection
• Slow green pulse: searching for GPS
• Quick-Slow-Quick green pulses: searching for Cellular connection
• Slow red pulse: the system is preparing for parking while you drive or you are parked in a spot that is unknown to PayBySky
• Quick-Slow-Quick red pulses: attempting to pay for parking
• Solid red light: paying for parking
• Red-Green-Red alternating pulse: payment failed or was cancelled or the payment could not be made because of a system problem

What if my Skymeter is not functioning properly?

You’ll know if your Skymeter isn’t working properly if you expect to get a parking transaction notification and don’t, or your Skymeter is displaying Red-Green-Red alternating pulses or green pulses of any length.

What is the warranty on my Skymeter?

We will guarantee your Skymeter for 1 year against any manufacturer problems. If your Skymeter gets broken on your watch it’s on you.

Head Quarters
99 Ash Street
London, Ontario
N5Z 4V3

1-888-237-7077

Copyright PayBkySky Inc. 2017